Around 1.7 million people in Germany suffer from the incurable disease dementia. The annual increase of people with dementia is about 40,000 persons/year. As long as dementia cannot be cured, this situation must be handled as best as possible. Very important is: Attention, address and orientation are very important for people with dementia.
It is the interaction of thinking and feeling – the human being loses the ability to remember, the ability to experience and the emotional life are preserved until death. People then feel sadness over the loss of many an ability, but are then no longer able to confront their feelings with their minds.
Our Concierge-on-Wheels transports people with neurodegenerative impairment (dementia) carefully, with knowledge, patience and empathy to their destination, be it the clinic, the nursing home or back home. When communicating with passengers with dementia, we speak in a very person-centered and competent manner. What does that look like?
- Directly addressing our passenger, we take our counterpart visibly and tangibly seriously and give him/her the necessary time to understand or react (under no circumstances do we use “baby talk” or similar)
- We always give information step by step and avoid giving too much information at once
- We announce individual activities (e.g. unbuckling, getting out, …) verbally and non-verbally, waiting until the person has understood and is ready
- People with dementia sometimes report that they find it difficult to distinguish between cold and warm and they often freeze more than before – the temperature control is set to comfortable as a precaution.
Forgetfulness, changes in cognitive abilities, in communication behavior as well as temporal and spatial orientation – we are aware of the circumstances and are always lovingly there for our passengers with dementia. Our concierge-on-wheels have the necessary age and personality structure to convey the necessary aura of certainty.