The European Network for Accessible Tourism (ENAT) was founded in January 2006 as a project-based initiative by nine supporting organizations in six EU member states. The European Commission, Directorate-General for Employment and Social Affairs, financially supported the network for the first two years of its operation.
ENAT is governed by an International Board of Directors composed of the founding partners of ENAT and other leading organizations in accessible tourism.
The mission of the European Network for Accessible Tourism is to make European destinations, products and services accessible to all travelers and to promote accessible tourism around the world.
- ENAT aims to achieve this by bringing together industry players to share their experiences, learn from each other and collaborate.
- ENAT promotes a wider awareness and understanding of the need for accessibility in all areas of travel and tourism across Europe.
- ENAT supports the development and dissemination of good policies and practices.
- ENAT works to develop knowledge and expertise on accessibility issues in the European tourism sector.
- ENAT provides a platform for those who support accessibility in tourism and a representative voice towards European and national institutions and organizations whose actions have a direct impact on the tourism sector.
- ENAT promotes accessible tourism as a means of combating discrimination against people with disabilities and promoting greater social inclusion at an international level.
Launched in October 2009, the ENAT Code of Conduct is a seal of approval for tourism companies and organizations that recognizes their efforts to promote accessible travel and tourism.
The code consists of 8 guiding principles that businesses and organizations follow to make travel and tourism accessible to all visitors who have access difficulties. These customers may need better access and services because of disabilities, long-standing health conditions, age-related illnesses, or other temporary or permanent personal conditions that limit their access.
The guiding principles of the Code are based on the objectives of ENAT (as contained in the association’s statutes) and on sound and ethical business practices that improve accessibility, sustainability and the quality of customer service.
The signing of the ENAT Code of Conduct is an expression of the commitment that a company or organization makes towards its customers and partners to promote and strive for better access to its premises, its services and information. The code is primarily intended for public or private companies that directly serve tourists in Europe and countries around the world. It can also be used by organizations active in areas such as: tourism policy; planning, design and management of tourist attractions; production or management of tourism facilities and equipment; tourism marketing, education and training, and travel and excursion services.
ENAT created the code to enable customers and businesses to find reliable, trustworthy accessible tourism providers. These must be people who share ENAT’s values and who strive to improve the quality of their services in order to make tourism more accessible, comfortable and safe for everyone.
SBS Fahrdienst München GmbH has been an associated member of ENAT since July 2022 and has signed the ENAT code of conduct. The SBS Fahrdienst team is very happy to take on this challenge and would like to help make accessible excursion destinations and sights in Munich and Bavaria accessible!